Customer Support

Customer care is your long-term benefit.

Investments in new equipment are time-consuming and expensive. Therefore, efficient production has to be started as soon as the new machinery is installed. To this end, Oerlikon Saurer makes any effort for advising and supporting you correctly. Our partnership starts with your purchase decision, and a guarantee for this is provided by our Service Center in Arbon. The Service Centre is backed by our worldwide service network which is integrated by contact persons working with our representatives located all over the world. Additionally, in the USA and in Asia we have put local Service Centres at your disposal. In Arbon, Oerlikon Saurer service offer is always available to you with a comprehensive range of services: advice and support before purchasing the machines, assembly and commissioning, training on site, training in the Arbon Training Center, servicing, service contract, maintenance, repairs, telediagnostic service, counselling and hotline, etc.

The service infrastructure in Arbon comprises an ultra-modern Service Center with integrated information and knowledge management, excellently trained staff and state-of-the-art operating documentation.

Trained, specialised assembly and service staff are available on site. Together with our Service Centers in the USA and Asia, our specialists are our best advertisement. And in all the important textile countries, well-equipped country representatives are ready to welcome you. Just let us know when you have a problem that needs solving!

For detailed information please contact us directly: 
service.saurer@oerlikon.com